Your attendees purchase a ticket. They get a confirmation email with a QR code. And then — nothing. No programme. No speaker information. No schedule. No downloads. Just a code sitting in an inbox, waiting for the day of the event.
For a single-track afternoon meetup, that might be acceptable. But for conferences, congresses, multi-day workshops, or any event where content is the experience, a QR code alone is not enough. What your attendees actually need is an event attendee portal — structured, mobile-ready, tied directly to their ticket. That’s exactly what the new Congress Tool in Event Tickets with Ticket Scanner delivers.
[SCREENSHOT: Congress Tool event portal open on a mobile phone, showing programme and speaker sections]
Event organizers invest enormous effort into the content side of their events: curating speakers, building session schedules, preparing downloadable materials, coordinating logistics. Then the event day arrives, and attendees walk in having absorbed exactly one thing from the confirmation email — the date and location.
It’s not a communication problem. It’s a format problem.
The programme was a PDF buried in the second email. The speaker bios were on a website page that required three clicks to find. The venue map was in a separate attachment that expired. The “event app” they were supposed to download required an App Store account and a four-step registration flow that attendees abandoned halfway through.
By the time people arrive, your carefully prepared content is sitting unseen on a server. And your support inbox starts filling up with variations of the same message: “Hi, where can I find the programme?”
The gap between we published it and attendees actually have it is where event experiences consistently break down — and it’s a gap that traditional ticketing tools don’t close.
Most organizers deal with this problem in one of two ways, and neither solves it cleanly.
The PDF approach: Fast to create, easy to update — until it’s distributed, after which it’s frozen. It lives in an email client, a place attendees don’t typically have open at a venue. It has no structure, no time-sensitivity, no way to unlock content progressively. And if anything changes after distribution, you’re sending a second (or third) email hoping people see it.
The dedicated event app approach: The experience can be excellent, but the cost is prohibitive for most organizers. Custom apps take months and tens of thousands of euros to build. They require attendees to download from an app store — that means friction, registration steps, and a meaningful drop-off rate before anyone even opens it. And they live completely outside your ticketing workflow, requiring you to manage two separate systems with no connection between them.
Neither option puts the right content in front of the right person at the right time, automatically, as part of the ticket itself.
The Congress Tool is a new feature in Event Tickets with Ticket Scanner that transforms every ticket into a gateway to a structured event attendee portal.
Instead of a static QR code, every ticket now carries a link to a complete digital event guide — programme, speaker bios, session downloads, videos, and any other content you want to include — organized into sections and accessible directly from the ticket the attendee already has.
[SCREENSHOT: Congress Tool portal showing multiple sections — Programme, Speakers, Downloads — with time-unlock indicators]
Conference organizers, workshop hosts, multi-day event producers — this is the tool your attendees have been expecting and not finding.
The detail that makes the Congress Tool genuinely practical — not just conceptually appealing — is time-controlled section visibility.
Not all event content should be accessible at all times. Post-event feedback forms are pointless before the event ends. Session recordings appearing before the sessions happen are confusing at best. A day-two schedule visible on day one creates unnecessary noise for attendees still focused on day one.
With the Congress Tool, you set the visibility window for each section. Hours before the event, days after — you define the parameters. The portal updates automatically. No one on your team has to manually switch anything on or off. You do the planning once, and the tool executes it precisely.
[SCREENSHOT: Congress Tool section settings panel showing time-unlock configuration for a “Session Recordings” section]
This makes the portal genuinely useful across the full event lifecycle:
Each phase of the event experience gets its own content layer — surfaced automatically, without requiring a separate email campaign for each update.
The Congress Tool is built for event organizers whose events have content complexity beyond a simple entrance check-in. If any of these situations describe your work, the feature is relevant:
If your current event workflow involves sending a follow-up email two days before the event with “Here’s everything you need” — and then a support message the morning of asking if people received it — the Congress Tool is the structural fix, not a workaround.
The Congress Tool is part of Event Tickets with Ticket Scanner — the WordPress plugin that turns any WooCommerce product into a scannable event ticket, complete with QR code, PDF download, and a built-in mobile scanner for your door team. No per-ticket fees. No platform dependency. Your ticketing workflow, on your WordPress site.
The Congress Tool integrates directly into your existing Event Tickets setup. No additional plugin. No separate system. Your tickets already work — now they deliver a full event attendee portal alongside them.
Build your sections, add your content, configure your time rules, and assign the portal to your event. Every attendee receives access automatically, tied to the ticket they already have.
Your attendees shouldn’t have to search for the programme. They shouldn’t need to download an app or dig through three emails to find the venue map. Give them a proper event attendee portal — connected to their ticket, structured by time, available offline, and ready before they even arrive.