You set everything up. You connected WooCommerce, installed the plugin, and tested checkout — then a customer emails you: no ticket arrived. Or you check the order yourself and the QR code is simply missing. If you’re troubleshooting an event tickets plugin not working, you’re not alone. This is one of the most common support questions we get, and in the vast majority of cases, the fix takes under two minutes. Here’s what to check, in order.
The ticketing system in Event Tickets with Ticket Scanner works on top of WooCommerce — which means there are a few specific configuration points where things can silently break. Unlike a simple product, a ticket has to be linked to a ticket list, have ticket sales enabled, and be triggered by the right order status. If any one of those three things is misconfigured, the customer gets a normal WooCommerce order confirmation — but no ticket.
Let’s walk through each cause and exactly where to click to fix it.
[SCREENSHOT: WooCommerce order with no ticket attached, showing a standard order confirmation email]
Every ticket in Event Tickets with Ticket Scanner belongs to a ticket list. A ticket list is a separate entity — you create it under the “Event Tickets” menu in your WordPress admin, and then assign it to one or more WooCommerce products. If that assignment is missing, the plugin has no way of knowing that this product should generate tickets.
To check this:
[SCREENSHOT: Product editor showing the Event Tickets meta box with the ticket list dropdown — one empty, one correctly filled]
This is the single most common cause of missing tickets, especially right after install. The plugin does not automatically attach a ticket list to new products — you have to make that connection manually.
Even if a ticket list is linked, there’s a separate toggle that controls whether ticket sales are active for that specific product. This is by design — it lets you set up the configuration in advance and switch it on right before your event goes on sale, without having to rebuild the ticket list.
To check this:
[SCREENSHOT: Close-up of the Ticket Sales toggle inside the product’s Event Tickets section, showing off vs. on state]
If you’ve imported products or duplicated them from another store, this toggle often comes over as disabled. Always verify it on each product you want to sell tickets for.
This one surprises people the most. Event Tickets with Ticket Scanner generates and sends tickets only when an order reaches a specific status — by default, that’s Processing or Completed. If your WooCommerce store is configured to keep orders in Pending Payment or a custom status, tickets will never be sent — even though the product and list are configured correctly.
Where this breaks most often:
To fix this: go to WooCommerce → Orders, find the relevant order, and manually set it to Processing or Completed. If a ticket was supposed to go out, it will be generated at that point. The customer will receive the QR code ticket via the order confirmation email, with a download link for the PDF.
[SCREENSHOT: WooCommerce order detail page showing the order status dropdown set to “Processing”]
If you’ve verified all three of the above and tickets are still missing, here are a few additional things worth ruling out before reaching out to support:
[SCREENSHOT: Order confirmation email showing the ticket download link inside the email body]
Once configured correctly, the system is designed to be as hands-off as possible. Every WooCommerce product can become a ticket — you’re not limited to a specific product type. The plugin generates a unique QR code per ticket, makes it downloadable as a PDF, and sends it automatically with the order email the moment the order hits Processing or Completed.
At the door, your team opens the built-in ticket scanner in any mobile browser — no app download required. It can also be installed as a PWA (Progressive Web App) from the browser, which adds a home screen icon, fullscreen mode, and haptic feedback on scan. For events with assigned seating, the visual seating plan designer lets you build your venue layout with drag and drop, and customers select their seats during checkout — blocked in real time so no seat can be double-booked.
Multi-entry tickets, family tickets, day chooser for multi-date events, membership passes with expiration dates — these are all part of the free version. If you need PDF attachments in emails, team scanner access via auth tokens without requiring WordPress logins, or advanced ticket templates, those are available in Event Tickets with Ticket Scanner — Premium.
The three-step checklist covers the vast majority of cases where an event tickets plugin not working issue appears: link the ticket list, enable ticket sales, and confirm the order status triggers are correct. Each fix takes about thirty seconds. If you’re still stuck after going through all of these, the plugin’s documentation at vollstart.com/event-tickets-with-ticket-scanner/ covers advanced configuration scenarios, and support is available for licensed users.
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